Client Profile
This public sector client is responsible for delivering key financial and employment assistance aspects of a major social services program.

Challenge
The client was seeking expert assistance in the development and implementation of a three to five year business plan to enhance its ability to achieve its program and service goals and objectives.

OCG Solution
OCG is identifying areas of capacity shortfall and developing a strategic plan to productively utilize current resources to reach the mandated vision for social service delivery.

Benefits
OCG’s ongoing involvement in the implementation of a Business and Strategic Plan is proving instrumental in positioning this client for sustainable success in achieving its vision for program excellence.

OCG Services
  • developed a detailed Business Plan aligned with strategic and service objectives
  • developed Project Charters to define a new Service Delivery model, Structure, Communications, and Change Management
  • developed and implemented a Communication Program to outline vision and service objectives and achieve organizational buy-in
  • developed an approach for Organization Analysis to find and redirect capacity

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